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2020 NFBA Sales & CS Seminar in Baltimore, MD

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SKU: 2020 NFBA Sales & CS Seminar in Baltimore, MD






September 10-11, 2020 
9:00 AM - 5:00 PM on Thursday
*Registration and check in: 8:00am - 9:00am*
9:00 AM - 4:30 PM on Friday


Baltimore Marriott Inner Harbor at Camden Yards
110 S. Eutaw Street
Baltimore, MD 21201
(410) 962-0202


Baltimore Marriott Inner Harbor at Camden Yards
110 S. Eutaw Street
Baltimore, MD 21201
(410) 962-0202

*$159 Single/Double Discounted Rate *

* Please mention Perform Better when reserving your room, or click the link here *

* Cut off date is 8/9/2020. Room blocks are limited availability. No guarantees. Hotel may become SOLD OUT at any time. *

*recommendation only, discounted rate not available


Early Bird - $299
* Price will be $399 at the door


Sales is the difference between a good gym business and a great business.

Good coaching is always about the fundamentals. Why would your business be any different?

We have to be the best part of the client’s day every day or we will not survive.

For years, being a good trainer was enough, but not in today’s tough and competitive market. Making money in the gym business today is beyond the training and starts with creating the training experience unlike anyone else in your market. It’s not the training that will set you apart in the future, it is how the training is delivered that will keep you in front.

This two-day workshop will cover advanced customer service, building your team into service demons, and how to retain clients over time. We will also cover sales and street marketing that has been proven to keep your gyms filled with new clients beyond all of your social media efforts.

Member referrals still work. Special events still bring in guests. Working with small businesses in your neighborhood still brings in strong leads, and these skills can be taught to your team. And yes, there is still a need for sales specialists in even the most hardcore of training gyms.

The future of training and the fitness business is creating an experience where the client wants to belong and bring guests. If we are to survive in this business, we need to understand that the gym has to be the next coffee shop, the one place the clients call their home away from home.

This workshop is being taught by Thomas Plummer - Author of Anyone Can Sell and Where Did that Customer Go?

These two books have remained the number one top selling books on sales and customer service in the industry for the last decade. Come spend two days with the man who wrote the books on the client experience and how to get it done in your gym.

Who should attend this workshop?
This workshop is for owners and their teams who are competing in tough and competitive markets and who want to professionally and ethically develop a sales and customer service approach that guarantees you will sign up the most clients possible, for the highest dollar possible, and keep them over time.

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